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Customer Service & Appointment Scheduler

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We are seeking a friendly voice with great customer service skills to be the initial contact for our customers in our fast growing professional construction and plumbing company. This is an in-office position.

Qualifications

  • High school or equivalent (Required)
  • Customer Service: 3 years (Required)
  • English (Required)
  • US work authorization (Required)
  • Spanish (Preferred)

Benefits

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Full Job Description 

Construct Capital, LLC DBA Perma-Pier Foundation Repair of Texas is one of the fastest-growing and largest home services companies in the southwest. We provide commercial and residential foundation repair and underground plumbing services in Dallas-Fort Worth, Houston, Austin, and San Antonio. Monday-Friday 8:00 am- 5:00 pm, Saturday, 10:00 am-2:00 pm during the peak season. (June-September)

Overview of Role

  • Responds to customers calls and internet inquires.
  • Schedule appointments for evaluations.
  • Resolve customer service issues.
  • Coordinates and expedites customer inquiries to other departments.
  • Provide detailed documentation in-house and to customer.

Requirements

  • High school diploma required.
  • Three years of Customer Service Experience required.
  • Appointment setting experience preferred
  • Clear diction, kind tone, and friendly phone voice is a must.
  • Excellent customer service skills (i.e. demonstrate empathy, respect, knowledge, and a willingness to help).
  • Must be organized, detailed, committed to meeting deadlines, and able to multi-task.
  • Uphold company standards by communicating with builders, real estate companies and commercial customer in a professional manner always.
  • Ability to identify and prioritize requests that may need immediate attention.
  • Must be able to work well in a team environment and possess good time management skills.
  • Strong knowledge of Microsoft Office.
  • Service Titan Experience preferred

Application Process: 

All candidates are required to complete a Culture Index survey as part of the application process.

Once you apply, you will receive an email with a link that will take you to the Culture Index portal for Construct Capital (Perma-Pier). If you don’t receive an email within 48 hours, please check your junk mail folder, in case it gets flagged as spam.

EEO Disclaimer: 

Perma Pier provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This located in Grand Prairie, TX and in an office environment.

Construct Capital, LLC provided the following inclusive hiring information: 

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.


Work Remotely: No

Work Location: One location

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No nights
  • Weekend availability

COVID-19 considerations: Masking and social distancing