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Warranty

Submitting a Warranty Claim

Perma Pier Foundation Repair has been serving the Austin, Dallas, Fort Worth, Houston, and San Antonio areas since 1992. We have transferable lifetime warranties designed to give you, the homeowners of Texas, peace of mind. Warranty questions? Please call 877-381-1229.

Warranty Transfer

To transfer an existing warranty to a new owner complete these two simple steps within 90 days of your closing date:

  1. Complete our Warranty Claim Form and click on “transfer”. You will need to include the date of closing, as well as the previous owner’s name.
  2. You will also need to complete and submit the following materials within the designated 90 days,
  • Proof of transfer of title
  • A passing freshwater pressure test and a passing hydro-static sewer test performed from a dual-directional clean-out*

*These tests must have been completed within the past 12 months

Note: The passing tests must be submitted on company letterhead, showing the Master Plumber’s license number and proof that both systems were tested & passed.

If assignment is not properly made within the designated 90 days after the transfer of title, the cost to reinstate the warranty will be a minimum of $500. Please contact our Warranty Department for any questions about reinstating your warranty.

Warranty Claim Form

Warranty Inspection

If you’re in need of a warranty inspection, start by taking detailed notes of all relevant issues you’re currently having with your home; cracks on the wall, doors not shutting correctly, etc. You’ll be asked to provide this information in the Warranty Claim Form. Please add as much detail as possible, and upload associated images.

You’ll need to provide the following documentation/information;

Detailed descriptions and photos of each issue currently present in your home
A passing freshwater pressure test and a passing hydrostatic sewer test performed from a dual-directional clean-out*
*These tests must have been completed within the past 12 months

Note: the passing test must be submitted on company letterhead, showing the Master Plumber’s license number and proof that both systems were tested and passed

Submit for Inspection

Warranty Reinstatement

If you’d like to submit a request to have your warranty reinstated, please provide the information below and complete the Warranty Claim Form for reinstatement:

A passing freshwater pressure test and a passing hydrostatic sewer test performed from a dual-directional clean-out*
Proof of title
*These tests must have been completed within the past 12 months

Note: the passing tests must be submitted on company letterhead, showing the Master Plumber’s license number and proof that both systems were tested and passed

Once we’ve received your documents, we’ll reach out to you to schedule a time for our warranty manager to perform a reinstatement evaluation. After the evaluation is completed, the warranty manager will look at the plumbing tests and various other measurements to determine if we can reinstate the warranty.

*Please note that the minimum fee for reinstatement is $500.

We recommend our partner company, BlackTie Plumbing, but you are free to use any Licensed Master Plumber of your choice. Black Tie can be reached by completing their online request form.

Warranty Reinstatement