If you’d like to submit a request to have your warranty reinstated, please provide the information below and complete the Warranty Claim Form for reinstatement:
A passing freshwater pressure test and a passing hydrostatic sewer test performed from a dual-directional clean-out*
Proof of title
*These tests must have been completed within the past 12 months
Note: the passing tests must be submitted on company letterhead, showing the Master Plumber’s license number and proof that both systems were tested and passed
Once we’ve received your documents, we’ll reach out to you to schedule a time for our warranty manager to perform a reinstatement evaluation. After the evaluation is completed, the warranty manager will look at the plumbing tests and various other measurements to determine if we can reinstate the warranty.
*Please note that the minimum fee for reinstatement is $500.
We recommend our partner company, BlackTie Plumbing, but you are free to use any Licensed Master Plumber of your choice. Black Tie can be reached by completing their online request form.