An Insight Into Perma Pier Best Practices

When it comes to the safety of your home, the health of your foundation is right at the top of the list. When you believe you’re in need of foundation repair or you just want to ensure your foundation hasn’t lost its integrity, you’ll likely call a foundation repair company. But when you’re searching Google for foundation repair companies in your area, you might not know which one is the best.

Finding the right company for your repairs or evaluation is essential. A good foundation repair company will be able to communicate with you openly and honestly, giving you a detailed evaluation and description of what might need to be done to secure your foundation. At Perma Pier, we understand the importance of providing exceptional communication and ensuring all our clients’ expectations aren’t just met—but exceeded. 

Here are a few of our best practices.

Communication, Case-Discovery, and Customer Expectations

For any business, when you work hands-on with your clients, communication is the key to ensuring a project runs smoothly. One of the biggest challenges in the industry is maintaining clear lines of communication with partners and customers. 

It’s vital to ensure we’re communicating clearly with our customers about expectations, any hurdles or problems we run into, timeframes for when we’re going to actually be at their property, and going over the different stages of their project. It’s an ever-evolving process, but communication should always be at the forefront of a company’s values and best practices.

As a foundation repair company, we’re working with one of the most important structures of a customer’s property. If our communication isn’t up to par, our customers are left confused, unhappy, and misinformed.

A Mission of Quality and Sustained Relationships 

Our mission here at Perma Pier is to be the highest-level service organization in the foundation repair industry. Our goal of creating lifelong customers can’t happen without clearly and directly communicating with them throughout the entire process of their project. 

One of the best parts of the job is being able to go back to previous projects for a client and see how the product continues to perform and work well. Our customers know they can count on us for high-quality, long-lasting foundation repair while relying on us to build a sustainable relationship for future projects and repairs.

How Perma Pier Provides Value to Our Customers

Here at Perma Pier, our vision is clear. We want to deliver industry-leading communication, service, and long-term relationship cultivation to our customers and partners. By giving our customers results that exceed their expectations, we demonstrate dependability, responsiveness, and a service they can trust.

It Starts with a No-Charge Evaluation 

One of the things we do that sets us apart is by providing a thorough evaluation of your foundation and soil. Depending on the type of structure and the part of Texas the project is located in, we can obtain a satellite imagery survey on the soil. In the builder warranty sphere, in particular, we want to be able to see what was there before the land was developed. This helps us predict what the issues might be on that specific property.

For example, with satellite imagery, we are able to see whether there might have been a stock pond or creek filled in with dirt before it was developed. This is often an underlying issue that causes houses to move that can go unseen by developers and builders. 

By offering our customers innovative, detailed solutions, we are able to assess their soil, foundation, and project as a whole and provide them with an appropriate foundation repair for their project.

Leading Foundation Repair Solutions in Texas

If you’re in need of foundation repair and want high-quality, creative solutions, exceptional customer service, reliability, and professionalism, the team at Perma Pier is ready to help. We’ll advise you about the long-term integrity of your foundation or help you with the repairs needed. 

From the soil and plumbing to the landscaping and drainage, alongside our partner, BlackTie Plumbing, we are able to offer solutions for the repair of your foundation in order to preserve its health. Contact us today for a no-charge evaluation of your property—we look forward to serving you!